Complaints Procedure

At Linked Energy we have demonstrated and have a trend of achieving a good level of service, however like any other organisation you may have an interpretation or expectation of a different level of service we should be offering or we may have got something wrong from human error.  If you are not happy with the level of service we do want to hear about it and put it right.  We believe this will also help us improve our services for customers of the future.

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Complaints Process 

 

Your concerns will be investigated, to ensure we can put it right.  If you are not happy please send your complaint to us in writing - 67 Bridge Street, Walsall, England, WS1 1JQ. Alternatively send us an email to info@linkedenergy.co.uk.  In sending an email put in the business name, address, contact details, and description of complaint.  We will try our upmost to come to a satisfactory resolution, however certain conditions may delay the process, if we are awaiting 3rd party details.  
 

Deadlock or unable to reach an agreement 
 

In the event we are unable to reach a satisfactory, compromise or resolution , and you are not satisfied with the final decision letter or 8 weeks have passed. You have have the right to refer the complaint to the Financial Ombudsman Service which is a impartial and free service.

 

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Financial Ombudsman Service Contact Details

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)
website at www.financial-ombudsman.org.uk
 

 

 

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